Privacy Policy

1. Controller and scope

This Privacy Policy describes how personal data is handled when you use an AI chat ("AI Mind") operated through the Dialogis platform. For chats operated by an expert, the expert is typically the data controller for conversation content and Dialogis.ai s.r.o. acts as processor and platform provider; Dialogis is the controller for platform operations data. A separate policy applies to WhatsApp chatbots.

2. What we process

Messages you send and the answers generated; voice recordings and their transcripts if you use voice features; technical data needed to run the service (IP address, browser and device information, timestamps, error and security logs); and, where the chat requires it, contact details you choose to provide.

3. Why we process it

To provide the chat and generate answers; to let the operating expert or their team review conversations for support and quality; to secure the service and prevent abuse; to measure and improve the platform; and to comply with legal obligations.

4. AI and technology providers

Messages are processed by the technology and AI service providers needed to operate the chat — model providers, speech-to-text and text-to-speech providers, hosting and content-delivery infrastructure, and similar processors bound by data-processing agreements. Conversations are not used by Dialogis to train third-party foundation models.

5. Retention

Conversation content is retained for as long as the operating expert keeps the chat and its history, or until deletion is requested and legal grounds to retain it lapse. Technical logs are kept for a limited period appropriate to security and operations.

6. Your rights

Under the GDPR you may request access, correction, deletion, restriction, portability, and object to certain processing. Direct requests about conversation content to the expert operating the chat; requests about platform data can be directed to Dialogis.ai s.r.o. You may also complain to your supervisory authority (in the Czech Republic, the ÚOOÚ).

7. Security

We apply technical and organizational measures including encryption in transit, environment separation, least-privilege access, logging, and monitoring. No online service is absolutely secure — please do not share passwords, payment details, or other sensitive personal information in the chat.

8. Children

Chats are not intended for children unless the operating expert clearly states otherwise and implements appropriate consent and safeguards.

9. International transfers

Some providers may process data outside the EU/EEA. Where that happens, transfers rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

10. Changes to this policy

We may update this policy as the service, law, or our providers change. The current version is always available at this address.