Documents
| Document | Who it is for | What it covers |
|---|---|---|
| Terms of Use | Customers who build AI Minds (Part A) and everyone who talks to a Mind (Part B) | The contract: accounts, plans and billing, content ownership, persona and voice rules, AI Act obligations, liability, termination, switching and exit (Data Act), illegal-content notices (DSA), consumer provisions, Czech law |
| Privacy Policy | Customers, End Users of Minds, website visitors | What personal data we process, why, on what legal basis, who receives it, transfers outside the EU, retention, security and your GDPR rights |
| Data Processing Agreement | Customers | Article 28 GDPR terms under which we process personal data on your behalf, with processing details, technical and organisational measures and the sub-processor list as annexes |
| Sub-processor List | Customers, End Users | The providers that process personal data for us, their location and the transfer safeguard; channel providers and customer-selected integrations; change log and 30-day notification |
| Acceptable Use Policy | Customers, End Users | Prohibited content, AI Act prohibited practices, high-risk and regulated uses, persona and voice consent, data rules, messaging rules, security, enforcement |
| AI Transparency Notice | Everyone | How Minds work and disclose that they are AI, models used, limitations, human oversight, AI literacy, incident reporting (AI Act Article 50) |
| Cookie & Storage Notice | Everyone | The strictly necessary cookies and browser storage used by our websites, admin platform, widget and hosted pages |
| User Data Deletion | Customers, End Users | Step-by-step instructions for deleting your data, including data received through Instagram, WhatsApp and Telegram |
| WhatsApp Chatbot Privacy Policy | End Users of WhatsApp chatbots | Bilingual (Czech/English) notice for chatbots operated through WhatsApp |
Who we are
Dialogis.ai s.r.o., ID No. (IČO) 23985348, registered office Sokolská 1883/8, Nové Město, 120 00 Prague 2, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague. Data box (datová schránka): w933rn4.
All notices, requests and questions: hello@dialogis.io. Use the subject "Privacy" for data-protection requests, "Illegal content notice" to report illegal content under the Digital Services Act, and "Security" to report a vulnerability.
Version history
| Version | Effective | Change |
|---|---|---|
| 2026-09-02 | 2 September 2026 | Full rewrite for EU market entry: two-part Terms of Use (platform and end-user), GDPR-complete Privacy Policy, new Data Processing Agreement, Sub-processor List, Acceptable Use Policy, AI Transparency Notice and Cookie & Storage Notice. Adds AI Act transparency and prohibited-use rules, Data Act switching rights, DSA notice-and-action procedure and Czech consumer provisions. |
| 2026-07-27 | 27 July 2026 | Initial short Terms of Use and Privacy Policy aligned with the chat consent screen. |
Previous versions are available on request at hello@dialogis.io.
For customers who need signed documents
Business customers can request a countersigned PDF of the Data Processing Agreement, copies of the Standard Contractual Clauses and other transfer safeguards, our security documentation, or a security questionnaire response by emailing hello@dialogis.io.