Documents
| Document | Who it is for | What it covers |
|---|---|---|
| Terms of Use | Customers who build AI Minds (Part A) and everyone who talks to a Mind (Part B) | The contract: accounts, the trial, plans and billing through Stripe as merchant of record, content ownership, persona and voice rules, AI Act obligations, bookings, liability, termination, switching and exit (Data Act), illegal-content notices (DSA), consumer provisions, Czech law |
| Privacy Policy | Customers, End Users of Minds, website visitors | What personal data we process, why, on what legal basis, who receives it, transfers outside the EU, retention, security and your GDPR rights |
| Data Processing Agreement | Customers | Article 28 GDPR terms under which we process personal data on your behalf, with processing details, technical and organisational measures and the sub-processor list as annexes |
| Sub-processor List | Customers, End Users | The providers that process personal data for us, their location and the transfer safeguard; channel providers and customer-selected integrations; change log and 30-day notification |
| Acceptable Use Policy | Customers, End Users | Prohibited content, AI Act prohibited practices, high-risk and regulated uses, persona and voice consent, data rules, messaging rules, security, enforcement |
| AI Transparency Notice | Everyone | How Minds work and disclose that they are AI, models used, limitations, human oversight, AI literacy, incident reporting (AI Act Article 50) |
| Cookie & Storage Notice | Everyone | The strictly necessary cookies and browser storage used by our websites, admin platform, widget and hosted pages |
| User Data Deletion | Customers, End Users, trial users | Step-by-step instructions for deleting your data, including conversations received through Instagram, WhatsApp and Telegram, trial Minds and whole workspaces |
| WhatsApp chatbots | End Users of WhatsApp chatbots | Short bilingual (English/Czech) notice for Minds reached through WhatsApp: who the controller is and where the full documents are |
Who we are
Dialogis.ai s.r.o., ID No. (IČO) 23985348, registered office Sokolská 1883/8, Nové Město, 120 00 Prague 2, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague. Data box (datová schránka): w933rn4.
All notices, requests and questions: hello@dialogislabs.com. Use the subject "Privacy" for data-protection requests, "Illegal content notice" to report illegal content under the Digital Services Act, and "Security" to report a vulnerability.
Version history
| Version | Effective | Change |
|---|---|---|
| 2026-10-10 | 10 October 2026 (Terms, DPA and Acceptable Use Policy: 9 November 2026 for existing customers) | Audit of every document against the platform as it runs. Terms: Stripe acts as merchant of record for paid plans (replaces the seller, VAT and invoice wording); the free plan is replaced by the trial Mind (7 days, set number of answers, quiet period and deletion); new sections on trial acceptance, bookings and voice calls; content-moderation tools named (DSA). Privacy Policy: trial data, product analytics in the admin platform, push notifications, voice calls, bookings, automated checks (bot check, rate limits, answer review), what you must provide, corrected provider retention statements, new retention rows. Sub-processor list: Cloudflare, Firebase Cloud Messaging and Google Workspace added (already in use), Cal.com added as a customer-selected integration, OpenAI, AWS, Stripe, ElevenLabs, Vertex AI and Telegram entries corrected. Cookie Notice: admin-platform analytics is pseudonymous personal data (legal basis and objection route added), trial token, notification storage and Turnstile listed, fonts now self-hosted. AI Transparency Notice: voice calls, answer review, bookings, Article 50(2) marking described as implemented. Data-deletion page rebuilt; WhatsApp notice replaced. Same-day revision after the corresponding release: workspace closure and the full data export are done in the Platform settings (Terms 17.2 and 18.2, data-deletion page); deleting a Mind deletes its conversations (data-deletion page); hosted Mind pages, the chat widget and the Telegram mini-app load fonts and libraries from our own domains (Cookie Notice Section 4, Privacy Policy Section 13); AI Transparency Notice aligned with the final Code of Practice and the Guidelines on Article 50 and with Article 4 as amended by Regulation (EU) 2026/1744, complaint route to the market surveillance authority added; Terms 4.4, 22.2 and 22.6 name the Link support route; Privacy Policy Section 8 notes the pending appeal on the Data Privacy Framework. |
| 2026-09-21 | 21 September 2026 | Privacy Policy and Cookie Notice: website measurement extended with scroll depth, section reach and sampled heat maps; product-step measurement in the admin platform. |
| 2026-09-10 | 10 September 2026 | Privacy Policy and Cookie Notice: self-hosted, cookieless website measurement introduced. |
| 2026-09-02 | 2 September 2026 | Full rewrite for EU market entry: two-part Terms of Use (platform and end-user), GDPR-complete Privacy Policy, new Data Processing Agreement, Sub-processor List, Acceptable Use Policy, AI Transparency Notice and Cookie & Storage Notice. Adds AI Act transparency and prohibited-use rules, Data Act switching rights, DSA notice-and-action procedure and Czech consumer provisions. |
| 2026-07-27 | 27 July 2026 | Initial short Terms of Use and Privacy Policy aligned with the chat consent screen. |
Previous versions are available on request at hello@dialogislabs.com.
For customers who need signed documents
Business customers can request a countersigned PDF of the Data Processing Agreement, copies of the Standard Contractual Clauses and other transfer safeguards, our security documentation, or a security questionnaire response by emailing hello@dialogislabs.com.